Returns & Exchanges
At Concrete Tools Direct, we stand behind the quality of our professional-grade equipment. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely package the unused tools in their original manufacturer packaging, ensuring all manuals and accessories are included to avoid restocking fees.
Ship to Warehouse
Affix the provided return label or ship the package via a tracked carrier to our central distribution center for inspection.
Receive Refund or Exchange
Once our technicians verify the condition of the tools, we will process your refund to the original payment method or ship your replacement item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing